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must know before buying a cafe or coffeeshop

Five things you must know before buying a cafe or coffee shop

5 Things you must know before buying a cafe or coffeeshop

Video 29: Handling Customer Complaints | How To Start A Coffee Shop

Video 29: Handling Customer Complaints | How To Start A Coffee Shop

Video 15: Take time to see your business through new eyes | How To Start...

This short consultative video stands as a reminder that services products, procedures and places date. Taking two steps back from your business and and obser.

Video 15: Take time to see your business through new eyes | How To Start...

This short consultative video stands as a reminder that services products, procedures and places date. Taking two steps back from your business and and obser.

Damian Griffiths Doughnut Time

Episode Taking the Leap: Damian Griffiths on the Phenomenon of Doughnut Time and Making It in the Hospitality Business

Video 28: Forget Customer Service! Think Customer Surprise | How To Star...

We all know the basics of customer service, but customer service isn't worth talking about unless you do it poorly. What is worth talking about is 'customer .

Video 27: Why the hell you should ask staff for feedback | How To Start ...

Your staff don't often volunteer their opinions of your business for fear of prejudice in the workplace, but this may be the one limiting factor to your busi.

World Latte Art Champion Caleb Cha Spills the beans on learning latte art and what it takes to become a world latte art champion.

World Latte Art Champion Caleb Cha Spills the beans on learning latte art and what it takes to become a world latte art champion.

Video 26: Gross Profit On Products | The Hospitality Coach | How To Star...

Video Gross Profit On Products

Video 25: CCTV for Cafes | The Hospitality Coach | How To Start A Cafe

If you don't have CCTV set up in your cafe you have immense misplaced tr.

Video 24: Staff Inductions, You're nuts if you're not doing them | How T...

Video Staff Inductions, You're nuts if you're not doing them

Video 23: Swanning It.  The Secret to Managerial Authority | How To Star...

Video Swanning It. The Secret to Managerial Authority

Video 22: Give People Something To Talk About | The Hospitality Coach | ...

Video Give People Something To Talk About

Video 21: Ask for Feedback | The Hospitality Coach | How To Start A Coff...

Always ask for Feedback. But know where the most valuable feedback comes from.

the history of coffee

The History Of Coffee

Learn from my mistakes

Video 20: Business Is Personal And It Has To Be To Succeed | The Hospita...

Video 20: Business Is Personal And It Has To Be To Succeed | The Hospita...