Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.

Working with BG Group, we developed this ITIL view of how requests are handled. The three types of inquiries include information requests, service requests, and incidents. All require different steps though ultimately contribute to a knowledge base that helps the IT group more efficiently assess and solve needs in the future.

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - THE NEW YORK TIMES #RoyalDutchShell, #BG, #Business

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - THE NEW YORK TIMES #RoyalDutchShell, #BG, #Business

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

Royal Dutch Shell to Buy BG Group for Nearly $70 Billion - NYTimes.com

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