The customer experience lifecycle
15 hechos clave del #CustomerExperience
Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com
[INFOGRAPHIC] 8 Top Customer Experience Trends in 2016 | RetailNext
Talk about customer needs, not personal preferences.
Customers 2020: The Future of B-to-B Customer Experience (Infographic): http://www.providesupport.com/blog/customers-2020-infographic/ #customerexperience #custserv
Customer Service / Customer Experience
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
How to Become a Leader in #CustomerExperience
What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.
The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).