The Six Laws of Customer Experience #cx #cxp
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
[INFOGRAPHIC] 8 Top Customer Experience Trends in 2016 | RetailNext
Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr...
What is Customer Experience? Adapt your organisation to the needs of your customers. Not short term profit.
Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.
Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social
15 Customer Experience Statistics You Cannot Ignore
Customers 2020: The Future of B-to-B Customer Experience (Infographic): http://www.providesupport.com/blog/customers-2020-infographic/ #customerexperience #custserv
ROI of Customer Experience (Infographic) | Customer Experience Matters®