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15 hechos clave del #CustomerExperience
from Customer Experience Matters®

15 Customer Experience Factoids From 2015 (Infographic)

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Customer Experience Statistics You Should Know [Infographic]; Discovered and categorized by Virtual Observer, the contact center's secret customer engagment weapon - http://www.csiworld.com

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Talk about customer needs, not personal preferences.
from feedly.com

Infographic: The Six Laws of Customer Experience

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

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The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).

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