Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Experience Mapping

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

[INFOGRAPHIC] 8 Top Customer Experience Trends in 2016 | RetailNext

[INFOGRAPHIC] 8 Top Customer Experience Trends in 2016

15 Customer Experience Factoids From 2015 (Infographic)

15 Customer Experience Factoids From 2015 (Infographic)

Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr...

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Get to Know Your Customer Experience Lifecycle #CXM, from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social

Voice, e-mail, chat, web, social media represent many ways to get in touch with businesses and brands. How can the changing landscape of customer contact technologies deliver a New Customer Experience? #cem #social

Customers 2020: The Future of B-to-B Customer Experience (Infographic): http://www.providesupport.com/blog/customers-2020-infographic/ #customerexperience #custserv

Customers 2020: The Future of B-to-B Customer Experience (Infographic): http://www.providesupport.com/blog/customers-2020-infographic/ #customerexperience #custserv

ROI of Customer Experience (Infographic) | Customer Experience Matters®

ROI of Customer Experience (Infographic)

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