15 Ways to Improve Customer Service at Your Business [Inforgraphic from Provide Support]
35 Inspiring Customer Service Quotes from Leaders (Inforgraphic): http://www.providesupport.com/blog/35-inspiring-customer-service-quotes-from-leaders/ #customerservice #quotes
I think this can work for handling conflict internally too or the client.
Service Approach- When the salesperson asks the customer if he or she needs assistance. (Chap. 12)
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Amazing Stats About Customer Service [Infographic]: http://www.providesupport.com/blog/amazing-stats-customer-service-infographic/ #customerservice #custserv
75 Unique Customer Service Quotes [Infographic]
Top 5 Customer Service Myths about Customer Complaints (Infographic): http://www.providesupport.com/blog/top-5-customer-service-myths/ #customerservice #infographic
25 Things Your Competitors Can Teach You About Customer Service
The true cost of bad customer service | Desk.com