Design Thinking 101 - https://www.nngroup.com/articles/design-thinking/?utm_source=Alertbox&utm_campaign=7cc7301b77-Design_Thinking_Journey_Maps_08_01_2016&utm_medium=email&utm_term=0_7f29a2b335-7cc7301b77-40179621

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"Looking back at this project is a personal lesson in my own naivety. I’m a little embarrassed that this was the solution I came up with for the prompt: “create a poster that visualizes the creative process.” At the time, being relatively new to the field of design, I thought that the creative process was neat, orderly, and beautiful. Surely the process by which clearly understood systems and precise communications are created has those qualities inherent in itself, right?"

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Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

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