Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

For those into service design: Data and Viz: with a design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

Measuring—and delivering—what consumers really want

The 30 Elements of Consumer Value: A Hierarchy

very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance

very nice visual representation for a project in service design //Service Design Portfolio by Amy Cotton, via Behance

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

Based on the first SDR Advisory Board meeting and case studies collected via the website, we have created a first SDR landscape map. This map emerged by visualising the density of research projects and people working in specific areas and identifying their apparent connections with other design and research activities.

Based on the first SDR Advisory Board meeting and case studies collected via the website, we have created a first SDR landscape map. This map emerged by visualising the density of research projects and people working in specific areas and identifying their apparent connections with other design and research activities.

Designing the Organization from Service Design Perspective — Medium

Designing the Organization from Service Design Perspective

I love the empathy maps. A tool I haven't used yet, but will in the future.

I love the empathy maps. A tool I haven't used yet, but will in the future.

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