Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
GORGEOUS process diagram. Love the numbered quadrants. Would be excellent for our project processes.
we then created a customer journey map to fully communicate the ...
A Practical Service Map for #UX Designers
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Urban Garden Service Map Infographic
User Experience Map Service design blueprint - google search designs ...
How to Build a Customer Service Roadmap
great flow chart design