Social CRM is traditional Customer Relationship Management evolved. The addition of social media has taken PR, customer service, and customer experience to the next level. Businesses must heed the new dynamic when it comes to Social CRM; the customer is at the center of the relationship and engaging with your business through many different channels.
Social Capital and Education Dr Katy Vigurs Staffordshire University “Relationships Matter”: Phenomenon of Bridging Social Capital What do we mean when. http://slidehot.com/resources/spred-social-capital_110515.54588/
Diagram of Stigma Effects of Reentry || FROM PRISON TO HOME: THE EFFECT OF INCARCERATION AND REENTRY ON CHILDREN, FAMILIES, AND COMMUNITIES INCARCERATION, REENTRY, AND SOCIAL CAPITAL: SOCIAL NETWORKS IN THE BALANCE By: Dina R. Rose John Jay College of Criminal Justice Todd R. Clear John Jay College of Criminal Justice December 2001