Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping.
Customer Journey/ Experience Map
assistance for veterans and their families, . http://www.appchecklist.info/
The Path to 1:1 Customer Journey Success #Infographic - The ExactTarget Blog
customer journey - Buscar con Google
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome...
Customer Journey Mapping: http://www.miscmagazine.com/customer-journey-mapping/