Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Customer Journey Mapping: http://www.miscmagazine.com/customer-journey-mapping/
= Timeline as a directional map - can the timeline offer more than just knowledge/history? Can it show insights/direction?
Stile per gestione dei processi #terni #myweb #mywebstudio
An experience map shows the journey a customer has while experiencing a product or service. The map also shows what competitors and your…
Customer Journey/ Experience Map
This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping.
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
assistance for veterans and their families, . http://www.appchecklist.info/
The Path to 1:1 Customer Journey Success #Infographic - The ExactTarget Blog