Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Experience Mapping

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

= Timeline as a directional map - can the timeline offer more than just knowledge/history? Can it show insights/direction?

= Timeline as a directional map - can the timeline offer more than just knowledge/history? Can it show insights/direction?

An experience map shows the journey a customer has while experiencing a product or service. The map also shows what competitors and your…

How to build an experience map

An experience map shows the journey a customer has while experiencing a product or service. The map also shows what competitors and your…

This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping.

How to Run an Empathy & User Journey Mapping Workshop

This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping.

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

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