6 Scheduling Secrets for Veterinary Receptionists - Get your practice's schedule under control with these tips. #VetTechLife

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9 Customer Service Phrases that Pressure Cook Problems and What to Say Instead #Infographic #infografía
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The #Veterinary Receptionist's Handbook, 3rd Edition: In addition to commonsense advice from experienced receptionists, this book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs - Firstline - dvm360

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Phase training program for veterinary receptionists

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Some days it really seems like all we do is clean up pee and poop from the lobby! It amazes me how many ppl say "oh did mine do that!?" Or they just completely ignore the fact that their dog just took a horribly smelling steaming shit right next to them! Haha

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