Wicked Problems: Classic examples include economic, environmental & political issues. A problem whose solution requires a great number of people to change their mindsets and behavior is likely to be a wicked problem.

Wicked Problems: Classic examples include economic, environmental & political issues. A problem whose solution requires a great number of people to change their mindsets and behavior is likely to be a wicked problem.

20130501 Solving Wicked Problems with Dialogue Mapping - Chris Chapman (sketchnote)

20130501 Solving Wicked Problems with Dialogue Mapping - Chris Chapman (sketchnote)

Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. Learn how to run this exercise yourself, and hear Wujec’s surprising insights from watching thousands of people draw toast.

Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. Learn how to run this exercise yourself, and hear Wujec’s surprising insights from watching thousands of people draw toast.

Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. Learn how to run this exercise yourself, and hear Wujec’s surprising insights from watching thousands of people draw toast.

Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. Learn how to run this exercise yourself, and hear Wujec’s surprising insights from watching thousands of people draw toast.

Systemic thinking explained through sketching the process of making toast. A great TED talk to watch to understand the basics of design thinking.

Systemic thinking explained through sketching the process of making toast. A great TED talk to watch to understand the basics of design thinking.

Tom Wujec: Got a wicked problem? First, tell me how you make toast | TED Talk | TED.com

Tom Wujec: Got a wicked problem? First, tell me how you make toast | TED Talk | TED.com

Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people…

Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people…

Tom Wujec: Got a wicked problem? First, tell me how you make toast | Talk Video | TED.com

Tom Wujec: Got a wicked problem? First, tell me how you make toast | Talk Video | TED.com

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