Zipcar Live Customer Service

Zipcar Live Customer Service

Zipcar.com  Helping to create a generation who believes in access over ownership

Zipcar.com Helping to create a generation who believes in access over ownership

Dear Zipcar, here’s why I’m using your competitor - Why? A combination of broken tech, confusing user journeys, poor customer service and usability problems. Sadly, it’s not just Zipcar that can suffer from these issues. It’s everyone. This post a cautionary tale and an attempt to brainstorm some ways forward.  #UX #design - http://theuxblog.com

Dear Zipcar, here’s why I’m using your competitor - Why? A combination of broken tech, confusing user journeys, poor customer service and usability problems. Sadly, it’s not just Zipcar that can suffer from these issues. It’s everyone. This post a cautionary tale and an attempt to brainstorm some ways forward. #UX #design - http://theuxblog.com

How GMs Maven car sharing service got to over 4.2M miles driven in 7 months In January GM did something somewhat unusual for a company founded in 1908  it began a car sharing operation offering customersa fleet of new vehicles on-demand for use in exchange for an hourly fee. The car sharing company GM started Maven began in earnest in earlier this year as a 40 person operation tiny relative toGMs overall 216000 employee organization but in only around seven months it has managed to expand to…

How GMs Maven car sharing service got to over 4.2M miles driven in 7 months In January GM did something somewhat unusual for a company founded in 1908 it began a car sharing operation offering customersa fleet of new vehicles on-demand for use in exchange for an hourly fee. The car sharing company GM started Maven began in earnest in earlier this year as a 40 person operation tiny relative toGMs overall 216000 employee organization but in only around seven months it has managed to expand to…

Zipcar's Philosophy On The Power Of Profuse Apology In The Face Of Customer Complaints | Fast Company | Business + Innovation  Apologize profusely + be transparent + design the problem out of the service / solve it for the long term.

Zipcar's Philosophy On The Power Of Profuse Apology In The Face Of Customer Complaints | Fast Company | Business + Innovation Apologize profusely + be transparent + design the problem out of the service / solve it for the long term.

Always, Always, Always Show Up. "80% of success really is just showing up" #careeradvice #dreamcareers #internships

Always, Always, Always Show Up. "80% of success really is just showing up" #careeradvice #dreamcareers #internships

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