Customer experience management

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It is no secret that the ‘Healthcare industry’ is fast-paced. Scheduling appointments, answering patient queries, consulting patients, taking follow-ups, and patient documentation; several tasks are carried out simultaneously in a medical setup. Therefore, to ensure the smooth functioning of the operations and prevent unnecessary hiccups ... The post Medical Practice Call Tracking And Dashboarding Software appeared first on ZealousWeb.

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Reduce the Grind, Boost Loyalty: How Customer Effort Score Drives Business Growth: Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. A critical metric, the Customer Effort Score (CES), is at the heart of this optimization. Articles like the one found on Customer Effort Score (CES) discuss the importance of CES, but what exactly is this metric, and why is it so powerful?…

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