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Service design organizes business from the customer's perspective

Service design is a process whereby business or public service focus first on the customer, and thereafter organize to meet the customers needs in a manner tha…

7WhoWhatHowWho is our customer and what does he value?What value do weactually deliver,a.k.a. which busi-ness are we in?Ho.... If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Innovating User Value – The Interrelations of Business Model Innovation, (Service) Design Thinking and the Production of Meaning

Visual Business Modeling | Service Design Drinks Berlin by Service Design Berlin via slideshare

Visual Business Modeling | Service Design Drinks Berlin by Service Design Berlin via slideshare

Blueprint Template. Purpose  To give a sense of how a service impacts users, staff and others, both at the point of external use and inside the organization involved. The  method helps to make explicit what new resources will be needed or how old ones will be reconfigured in order to  achieve the idea.    http://www.lucykimbell.com/stuff/Fieldstudio_SocialDesignMethodsMenu.pdf#page=44

Purpose To give a sense of how a service impacts users, staff and others, both at the point of external use and inside the organization involved. The method helps to make explicit what new resources will be needed or how old ones wil

It’s not enough to just sell a product or service--companies must truly engage with their customers. Here’s how to embed experience design in your organization.

New digital upstarts are threatening the bottom lines, growth prospects, and even business models of traditional service providers. It’s time for incumbents to innovate or be left behind.

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