One of the challenges of leadership is confronting difficult employees – like the office bully. He takes charge by making things uncomfortable for you so that you’ll leave him alone. The problem is that you’re the boss, not him, and you need to take charge. If you don’t, team dynamics will suffer, productivity will drop, and the office environment will be weird. Try the Vince Vaughn technique
When you use a repeatable sales process, it will enable better pre-sales call planning and post-sales call debriefing. That process will help your entire sales team. The key is "repeatable" - if the process is just what comes naturally to one person, you're setting yourself up for mediocrity.