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from Harvard Business Review

How to Listen When Someone Is Venting

One of the biggest parts of my job is listening. Sometimes you listen to customer complaints. Here's an interesting article about how to listen when someone Is venting.

Urban School Leadership (Jossey-Bass Leadership Library in Education) by Tom Payzant. $18.24. 208 pages. Publisher: Jossey-Bass; 1 edition (November 4, 2010)

and when they behead an American he smiles, high fives and plays golf. In his book he says" however the political winds may shift, he will side with Muslims" not blacks, whites, Christians or Americans. The real reason he doesn't stop isis.