Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed by Robin L. Lawton. $35.71. Publisher: Amer Society for Quality; First Edition edition (September 1993). Author: Robin L. Lawton. 177 pages. Publication: September 1993
The results of the interviews with CEOs in UK and Ireland as part of the IBM 2012 Global CEO study. It focuses on three areas: Innovation & partnerships; Better understanding of customers; Collaboration as a key to employee success.
Social Business Forum 2012 e preview del Social Business Manifesto