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Social Support Model. This rough sketch shows different ways in which a customer / prospect support can be achieved and why Social Medial Support is preferred among those, What are the points to remember when you go for a social media support. Made by Naga Chokkanathan for www.crmit.com/

Social Support Model. This rough sketch shows different ways in which a customer / prospect support can be achieved and why Social Medial Support is preferred among those, What are the points to remember when you go for a social media support. Made by Naga Chokkanathan for www.crmit.com/

The Reality Quadrant for SCRM infographic by Mark Fidelman, via Flickr

The Reality Quadrant for SCRM infographic by Mark Fidelman, via Flickr

Nice usage of Infographic style for advertising #CRM #Marketing

Nice usage of Infographic style for advertising

Social CRM & How it applies to the classic Sales Funnel. This rough sketch shows  various stages social interactions go thro', before they really become paying transactions, and where the ROI monitoring has to happen. Made by Naga Chokkanathan for www.crmit.com/

Social CRM & How it applies to the classic Sales Funnel. This rough sketch shows various stages social interactions go thro', before they really become paying transactions, and where the ROI monitoring has to happen. Made by Naga Chokkanathan for www.crmit.com/

CRM In A Nutshell. This rough sketch shows  various modules and submodules in CRM, how the flow happens from prospect to a satisfied customer. Made by Naga Chokkanathan for www.crmit.com/

CRM In A Nutshell. This rough sketch shows various modules and submodules in CRM, how the flow happens from prospect to a satisfied customer. Made by Naga Chokkanathan for www.crmit.com/

How Web application can help your business grow

How Web application can help your business grow

How CRM And ECommerce Can Interact. This rough sketch describes how the two worlds can talk to each other : CRM Collects information about customers, provides product details, prices, and collects Orders, Service Requests, Captures Activities, All these are present in ECommerce too, under different names / processes. Made by Naga Chokkanathan for www.crmit.com/

How CRM And ECommerce Can Interact. This rough sketch describes how the two worlds can talk to each other : CRM Collects information about customers, provides product details, prices, and collects Orders, Service Requests, Captures Activities, All these are present in ECommerce too, under different names / processes. Made by Naga Chokkanathan for www.crmit.com/

CRM : Is Technology Enough?. This rough sketch tries to answer this simple question, Shows what happens to the User Adoption time when we mix technology with good / bad / no processes and what is the impact of a well aligned Strategy & culture. Source of this data is from Gartner research, and our sincere thanks are due to them. Made by Naga Chokkanathan for www.crmit.com/

CRM : Is Technology Enough?. This rough sketch tries to answer this simple question, Shows what happens to the User Adoption time when we mix technology with good / bad / no processes and what is the impact of a well aligned Strategy & culture. Source of this data is from Gartner research, and our sincere thanks are due to them. Made by Naga Chokkanathan for www.crmit.com/

CRM Transactions And Reporting. This rough sketch describes the CRM OLTP (Transactional) and OLAP (Analytics) databases, How they interact with each other, What kind of details they store, and where. Made by Naga Chokkanathan for www.crmit.com/

CRM Transactions And Reporting. This rough sketch describes the CRM OLTP (Transactional) and OLAP (Analytics) databases, How they interact with each other, What kind of details they store, and where. Made by Naga Chokkanathan for www.crmit.com/

Social #CRM - are we there yet? #Infographic

Social #CRM - are we there yet? #Infographic

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