This sample is an action mind map created in ConceptDraw MINDMAP. It demostrates what kind of action mind maps one could use applying the Social Media Response method. It’s a big help to customers if you can answer questions before they’re asked. In this instance, a bank answers frequently asked questions online.
This flow chart was created in ConceptDraw PRO using the Social Media Flowchart template from the Social Media Response solution. An experienced user spent 30 minutes creating this sample. You can use a flowchart to detail all variants of response. This chart looks at what to do in case of positive or negative feedback.