More than half of small businesses fail within the first five years, according to the Small Business Administration. Make customers happy and beat those odds. In the age of smartphones and social media, it’s more important than ever to keep customers happy. #UtahParksRecTourism #CommercialRecreation #happycustomers
How to be Customer Obsessed What do customers want from any brand or company: To belong – Initiate a sense of belonging, such as utilizing a “Welcome” program To be known – Treat customers as individuals by employing personalization methods To feel special – Reward customers for their loyalty and continued engagement with your brand To be treated well – Offer assistance through customer service, such as sending out “Thank you” emails
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