Working in any position that requires you to have customer service skills can be at times, stressful and overwhelming, especially when you are dealing with struggling or upset customers. Knowing how to properly develop these skills will help you to excel in any customer service position, regardless of your responsibility and the type of customers you are working with each day.
Social media has allowed companies to become more responsive than ever before. Today’s infographic Social Customer Service: The Next Competitive Battleground shows us that companies are responding quicker than ever to their customers complaints. In fact about 84% of social media use is geared towards improving customer service