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How to add additional operator profiles and departments http://www.providesupport.com/manual/managing_operators_and_departments.htm

How to enable Post Chat #Survey http://www.providesupport.com/manual/editing_the_post_chat_survey.htm

How to assign the operator to a department http://www.providesupport.com/manual/operators_control_panel.htm

How to customize the Start Chat Form http://www.providesupport.com/manual/editing_the_pre_chat_window.htm

How to customize the Offline Form http://www.providesupport.com/manual/offline_message_window_editing.htm

Canned Responses Settings screen http://www.providesupport.com/manual/managing_canned_responses.htm

How to choose a different Call Distribution method to route incoming calls by http://www.providesupport.com/manual/call_distribution.htm

How to set up Secure Connection for your chat, http://www.providesupport.com/manual/connection_options.htm

How to set up for receiving Chat Transcripts http://www.providesupport.com/manual/managing_chat_transcripts.htm

How to send #ProactiveChat, http://www.providesupport.com/manual/index.html?editing_the_proactive_chat_inv.htm