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How to add additional operator profiles and departments http://www.providesupport.com/manual/managing_operators_and_departments.htm

Canned Responses Settings screen http://www.providesupport.com/manual/managing_canned_responses.htm

Chat Transcripts Settings screen http://www.providesupport.com/manual/managing_chat_transcripts.htm

#ProactiveChat Settings screen http://www.providesupport.com/manual/editing_the_proactive_chat_inv.htm