Technology is committed to using the latest ITIL set of best practices for IT Service Management. ITIL is a set of practices for IT Service management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL v3 Service Lifecycle model. Downloadable poster at http://www.itsm.hr/en/itil-education-seminar-course/education-itil-v3-postertour.php
Small businesses often can't compete against big box stores but where they can compete and exceed is their customer servce; here are 25 skills for excellent customer service.
ITIL Service Management
Discovering the Value of Your Service Desk --> Visit www.ISM4IT.com for the Best #ITSM Solutions for your business.
ITIL Service Lifecycle
What a Service Desk Can Do For Your Business
ITIL Working with Service Desk : How to work with the information system service…
Infographic: Redefining customer service and field service management