itil_v321 The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000) #erik-van-der-sloot ~www.vandersloot.eu
Playing by the Rules: Subcontractor Agreement | Remodeling | Construction Management, Construction Meetings, Field-Office Communications, Inventory Management, Workers' Compensation, Insurance, Customer Service, Workforce, Remodeling, Nina Patel, American Subcontractors Association
Currently, studying and preparing myself for the exam-period next week. This period I will need to pass the tests related to 3 different business fields: Information Systems, Logistics, and Service Marketing Management.